AquaLit Pools

Architecture & Process

Context

A pool company doing maintenance, repairs, automation and renovations has four different jobs sharing one phone line. Scheduling lived in someone head, service history was unsearchable, and every enquiry interrupted a technician. The platform gives each role its own view and puts a conversational agent in front of the enquiries.

Role

Site and web application end to end: the three role-scoped portals, the worklog and readings model, and the AI enquiry agent.

Key Product Decision

Three scoped portals instead of one dashboard with permissions bolted on. A technician opens the worklog for the pool in front of them, a customer sees only their own readings and history, and the admin sees the whole route — nobody navigates around screens that are not theirs.